Conference center concierge
Full Time • Washington,DC
Softthink Solutions Inc. (STSI) is seeking two (2) experienced Conference Center Concierges to join our team in support of FEMA’s Office of the Chief Administrative Officer (OCAO). The Conference Center Concierge will manage the day-to-day operations of FEMA’s conference center, ensuring a seamless experience for all guests and event organizers. This role requires excellent customer service, organizational skills, and technical proficiency to maintain conference room operations, audio/visual equipment, and guest satisfaction.
Key Responsibilities:
Oversee the daily operations of the FEMA Conference Center, ensuring smooth and efficient coordination of events and meetings.
Provide exceptional customer service by responding to guest inquiries, comments, and requests in a timely manner.
Manage conference room scheduling and reservations using Microsoft Outlook.
Coordinate with FEMA Movers to set up rooms based on customer specifications, ensuring accurate room arrangements and configurations.
Ensure all conference rooms are clean, sanitized, and returned to their original setup after use.
Set up and operate audio/visual equipment, including sound systems, video projectors, and other meeting technology.
Collaborate with FEMA IT personnel to ensure all equipment is fully operational 30 minutes prior to scheduled meetings.
Assist guests with directions to conference rooms and ensure they have the necessary resources for a successful event.
Ensure HVAC systems and other facilities are functioning properly in the conference rooms.
Open and secure conference rooms before and after scheduled events, ensuring compliance with security protocols.
Perform other related duties as assigned to support daily operations.
Required Skills and Qualifications:
Proficiency in Microsoft Outlook for scheduling and managing conference room bookings.
Strong customer service and communication skills, with the ability to handle guest requests and concerns professionally.
Ability to set up and operate audio/visual equipment, including sound systems and video projectors.
Strong attention to detail in maintaining cleanliness and room setup.
Ability to collaborate effectively with internal teams, including movers and IT personnel.
Previous experience in conference center, event management, or facility operations is preferred.
Reliable, proactive, and able to manage multiple tasks in a fast-paced environment.
Physical Requirements:
Ability to lift and move light equipment required for room setup.
Ability to stand or walk for extended periods during event setup and takedown.
Work Hours:
Full-time position with flexible working hours, including early mornings, evenings, or weekends to accommodate scheduled events.
Key Responsibilities:
Oversee the daily operations of the FEMA Conference Center, ensuring smooth and efficient coordination of events and meetings.
Provide exceptional customer service by responding to guest inquiries, comments, and requests in a timely manner.
Manage conference room scheduling and reservations using Microsoft Outlook.
Coordinate with FEMA Movers to set up rooms based on customer specifications, ensuring accurate room arrangements and configurations.
Ensure all conference rooms are clean, sanitized, and returned to their original setup after use.
Set up and operate audio/visual equipment, including sound systems, video projectors, and other meeting technology.
Collaborate with FEMA IT personnel to ensure all equipment is fully operational 30 minutes prior to scheduled meetings.
Assist guests with directions to conference rooms and ensure they have the necessary resources for a successful event.
Ensure HVAC systems and other facilities are functioning properly in the conference rooms.
Open and secure conference rooms before and after scheduled events, ensuring compliance with security protocols.
Perform other related duties as assigned to support daily operations.
Required Skills and Qualifications:
Proficiency in Microsoft Outlook for scheduling and managing conference room bookings.
Strong customer service and communication skills, with the ability to handle guest requests and concerns professionally.
Ability to set up and operate audio/visual equipment, including sound systems and video projectors.
Strong attention to detail in maintaining cleanliness and room setup.
Ability to collaborate effectively with internal teams, including movers and IT personnel.
Previous experience in conference center, event management, or facility operations is preferred.
Reliable, proactive, and able to manage multiple tasks in a fast-paced environment.
Physical Requirements:
Ability to lift and move light equipment required for room setup.
Ability to stand or walk for extended periods during event setup and takedown.
Work Hours:
Full-time position with flexible working hours, including early mornings, evenings, or weekends to accommodate scheduled events.
Compensation: $18.00 - $20.00 per hour
Mission Statement
Softthink Solutions’ mission is to drive continuous innovation in IT services by prioritizing product development and implementing trustworthy computing practices. Our focus on secure and reliable product delivery is backed by sound business practices and a commitment to the long-term satisfaction of our clients in every project, regardless of its size or complexity.
Through our innovative solutions and dedicated team of experts, we strive to exceed our clients’ expectations and set the standard for excellence in the IT industry.
Vision Statement
At Softthink Solutions, our vision is to be a trusted partner for our clients, empowering them to bring their ideas to life in the most efficient and effective manner possible. We are committed to using established best practices, industry-standard processes, and cutting-edge technology to deliver top-notch solutions that exceed expectations.
Our goal is to be recognized as leaders in the industry for our innovative, reliable, and secure IT services and solutions, and to drive the success of our clients through every project we undertake.
Careers
STSI is an independent US-based Software services and consulting partner with a primary focus on long-term relationships with both clients and team members.
STSI offers team members cutting-edge technology, training, and career guidance to expand and grow their skill sets and bring maximum value to our clients.
STSI is constantly reviewing and expanding its people strength and strives to optimally match client needs to team member talents. We are a people-oriented company seeking the best and brightest to join our team. We work with a variety of employment statuses – from citizens to permanent residents to H1B and EAD immigrants. We have openings for entry level as well as senior positions across a variety of specializations with active in-house and client projects.
In an industry that’s constantly reinventing itself, STSI challenges its team members and consultants with engagements that involve specialized services and advanced IT solutions – applying agile development principles, methodical planning, creative thinking, and continuous learning. A dynamic environment keeps our team members ahead of the curve by providing:
In an industry that’s constantly reinventing itself, STSI challenges its team members and consultants with engagements that involve specialized services and advanced IT solutions – applying agile development principles, methodical planning, creative thinking, and continuous learning. A dynamic environment keeps our team members ahead of the curve by providing:
- Opportunities to work with leading multinational clients.
- A comprehensive portfolio of solutions that span leading-edge technologies from Enterprise Architecture to Business Intelligence to Quality Assurance
- Established methodologies, processes, and mentoring to maximize efficacy and efficiency.
- A growing R&D division continually exploring and pioneering the latest technological developments in a variety of disciplines.
(if you already have a resume on Indeed)