IT Software Trainer
Full Time • Fully Remote - US
We are seeking a Software Trainer to lead client training sessions and ensure successful system adoption. This client-facing role is responsible for conducting training on software implementation, system administration, and configuration, helping clients achieve a seamless transition to our software platform. The ideal candidate will have strong communication skills, experience in training users on software applications, and a customer-focused approach.
Key Responsibilities:
Training & Client Engagement:
- Conduct comprehensive training sessions on software functionality, system setup, configuration, and administration.
- Guide clients through the implementation process, ensuring they are fully prepared for the go-live date.
- Develop and maintain training materials, including user guides, knowledge base articles, and help sheets.
- Schedule and facilitate training sessions, meetings, and implementation activities in advance with clients.
- Provide ongoing support and coaching to clients post-implementation, ensuring they can effectively use the system.
- Act as the primary point of contact for client training-related inquiries.
Implementation & Process Support:
- Collaborate with implementation and technical teams to ensure training aligns with client needs and system setup.
- Assist in gathering business requirements and configuring the system to meet client objectives.
- Track and report on training progress, milestones, and client feedback.
- Contribute to product development and testing efforts by providing insights from training sessions.
Technical Support & Documentation:
- Provide Tier 1 support, troubleshooting client issues and escalating complex problems to Tier 2 or Tier 3 as needed.
- Maintain an issue tracking system, ensuring all reported problems are documented and resolved within SLAs.
- Assist in the continuous improvement of software training methodologies.
- Work closely with cross-functional teams, including product, support, and implementation teams, to enhance the training experience.
Collaboration & Reporting:
- Participate in weekly client and internal team meetings, providing updates on training progress and system adoption.
- Track key training metrics, such as engagement levels and issue resolution rates.
- Maintain compliance with company policies, client contracts, and industry regulations.
Qualifications & Skills:
- 2+ years of experience in software training, client onboarding, or implementation support.
- Strong verbal and written communication skills with the ability to convey technical concepts to non-technical users.
- Ability to manage multiple training projects simultaneously.
- Experience with learning management systems (LMS), CRM, and helpdesk ticketing tools is a plus.
- Basic SQL knowledge or experience with system integrations is an advantage.
- Strong problem-solving skills and ability to adapt to client needs.
- Ability to travel occasionally, if required.
This is a remote position.
Compensation: $40.00 - $55.00 per hour
Mission Statement
Softthink Solutions’ mission is to drive continuous innovation in IT services by prioritizing product development and implementing trustworthy computing practices. Our focus on secure and reliable product delivery is backed by sound business practices and a commitment to the long-term satisfaction of our clients in every project, regardless of its size or complexity.
Through our innovative solutions and dedicated team of experts, we strive to exceed our clients’ expectations and set the standard for excellence in the IT industry.
Vision Statement
At Softthink Solutions, our vision is to be a trusted partner for our clients, empowering them to bring their ideas to life in the most efficient and effective manner possible. We are committed to using established best practices, industry-standard processes, and cutting-edge technology to deliver top-notch solutions that exceed expectations.
Our goal is to be recognized as leaders in the industry for our innovative, reliable, and secure IT services and solutions, and to drive the success of our clients through every project we undertake.
Careers
STSI is an independent US-based Software services and consulting partner with a primary focus on long-term relationships with both clients and team members.
STSI offers team members cutting-edge technology, training, and career guidance to expand and grow their skill sets and bring maximum value to our clients.
STSI is constantly reviewing and expanding its people strength and strives to optimally match client needs to team member talents. We are a people-oriented company seeking the best and brightest to join our team. We work with a variety of employment statuses – from citizens to permanent residents to H1B and EAD immigrants. We have openings for entry level as well as senior positions across a variety of specializations with active in-house and client projects.
In an industry that’s constantly reinventing itself, STSI challenges its team members and consultants with engagements that involve specialized services and advanced IT solutions – applying agile development principles, methodical planning, creative thinking, and continuous learning. A dynamic environment keeps our team members ahead of the curve by providing:
In an industry that’s constantly reinventing itself, STSI challenges its team members and consultants with engagements that involve specialized services and advanced IT solutions – applying agile development principles, methodical planning, creative thinking, and continuous learning. A dynamic environment keeps our team members ahead of the curve by providing:
- Opportunities to work with leading multinational clients.
- A comprehensive portfolio of solutions that span leading-edge technologies from Enterprise Architecture to Business Intelligence to Quality Assurance
- Established methodologies, processes, and mentoring to maximize efficacy and efficiency.
- A growing R&D division continually exploring and pioneering the latest technological developments in a variety of disciplines.
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